Once as I sat on a 737 getting ready to leave the gate at the airport, my window seat looked directly down at the luggage loading area. A large tractor had pulled the string of carts up to a long conveyor belt that ran into the belly of the plane. A worker (I will call him “Larry the luggage guy”) stood with a scanner in his hand. As his “helper luggage guy” placed each piece of luggage on the belt that was slowly moving into the plane, “Larry” electronically scanned the tag that had been placed on the suitcase at check-in.
Wow, I thought. What a great way to keep track of our bags. A bag is placed on the belt, scanned and moves up the conveyor. Next bag … scanned … up the conveyor. Bag after bag. Someone had actually created a marvelous system to prevent “lost” luggage (the airlines will always tell you it is not lost; they just do not know exactly where it is).
Suddenly, someone else standing at another vehicle hollered for “Larry.” He was laughing about something. Larry laid his scanner down and walked over to Mr. Comedian. “Helper” guy seemed to not even notice. He just continued to dutifully place the bags on the belt that was still moving into the plane. Bag after bag was moving up the conveyer belt, but NOT being scanned. read more